Terms & Conditions

Terms and Conditions of Esencia de Alda SL

By making a purchase from Esencia de Alda SL, you agree to these Terms and Conditions, which include our Shipping, Returns, and Withdrawal Policies. To complete your purchase, you must expressly validate your consent to these terms.

Shipping Policy

At Esencia de Alda SL, we are committed to processing and shipping orders as quickly as possible.

  • Orders are prepared and shipped within 1 to 2 business days after payment confirmation.

  • Delivery time varies depending on the customer's location, with an estimated delivery time of 1 to 2 business days.

  • Shipping costs will be charged at €3.75 for purchases under €60 and will be 100% refunded for purchases over €60.

  • Currently, we ship only within the national territory, excluding the Canary Islands.

Refund and Return Policy

At Esencia de Alda SL, we strive to ensure your satisfaction with every purchase. Below, we detail the terms and procedures for returns and refunds.

Return Period

You have 14 calendar days from receipt of your order to request a return.

Product Conditions

  • Products must be returned unused, in their original condition and with all packaging intact.

  • Returns of customized or opened products are not accepted, except in the case of manufacturing defects.

Returns Procedure

To manage a return, you must write to us at contacto@esenciadealda.com indicating:

  • Order number.

  • Product(s) to be returned.

  • Reason for return.

We will provide you with the necessary instructions to complete the process.

Return Shipping Costs

  • If the return is due to our error or a product defect, we will cover the shipping costs.

  • In other cases, the customer will assume the return costs.

Refunds

  • We will process the refund once we receive and verify the condition of the returned products.

  • The refund will be issued using the same payment method used for the purchase, within a maximum of 14 business days.

Contact

For any questions regarding returns, please contact us at: